Terms and conditions

Introduction

The terms and conditions apply to the use of the Nowframeit.com website. By placing an order with us, you are agreeing to accept these terms and conditions (The Conditions).

Please note, these Conditions are subject to change at any time and without notice, and it is your responsibility to check these Conditions regularly before ordering products in case there are any changes. If you do not agree with the Conditions set out below, you should not use or access this website. Placing your order with Nowframeit.com constitutes your agreement to follow and be bound by these Conditions.

Nowframeit.com is a UK website operated by Cyclechic Ltd, a limited liability company registered to: 6a Stamford Works, 3 Gillet Street, London, N16 8JH, UK.

Our Company Registration number is: 6751701 and our VAT number is 945 5802 03. We trade as Now Frame It and our trading address is: The Alexander Centre, 15-17 Preston Street, Faversham, Kent, ME13 8NZ. We will be referred to in these terms and conditions as ‘Now Frame It’ or ‘us’.

Image Copyright

Users must own the rights to the image they are framing and purchasing as part of their Now Frame it product. There are copyright laws in place to prevent people from reproducing images and photographs unless they own the copyright or are authorised by the copyright owner. If we have reason to believe users are framing and purchasing images they do not have the copyright to, we reserve the right to refuse service. The copyright owner is usually the person who created the image or photographed the image.

When uploading any material to our site – including for the purposes of registering with the site, managing your online account and submitting a file or order – you agree and warrant to us that such material:

  • is accurate (where it states facts);
  • complies with applicable law in the UK and any country from which it is submitted;
  • does not contain any material which is defamatory of any person;
  • does not contain any material which is obscene, hateful or inflammatory;
  • does not promote sexually explicit material or violence;
  • does not promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
  • does not infringe any intellectual property rights of any other person

Third Party Printing

We will print your images with a professional printing partner. By agreeing to our terms and conditions you are agreeing to have your image printed by a third party printing lab of our choice and to be framed by us, Now Frame It.

Image Size and Quality

If your image is lower than 400 pixels wide, the resolution will be too low to print and it will not upload to our website.

If your image is less than 120 DPI (dots per inch) we will show you a low resolution warning. By clicking the ‘I understand’ button you are agreeing that you accept that the image may look fuzzy and/or pixelated when printed and Now Frame it cannot be held responsible for the low quality of the print. This is particularly common with Facebook and Instagram photos as they are compressed when they leave your device. We recommend that you find the original photos from your phone or camera as the resolution will be higher.

Photos do not always print exactly how they look on your phone or on your computer screen and we cannot be held responsible for the image looking different in print from how it did when you viewed it on your device. Phone screens and monitors may alter the appearance of an image, making it look brighter and the colours sharper than it might look when printed. Now Frame it cannot fix imperfections in images and cannot be held responsible for poor quality images.

If we are particularly worried about the quality or content of an image, we may contact you and we have the right to refuse service.

Image Storage and Security

Photos you upload but do not save or add to basket will be deleted from the website and our server shortly after you terminate your session with us. Photos that are framed and added to your basket but not purchased will remain on our secure server and in your account for 7 days. We will then email you to see if you want to continue with your purchase. If you do not purchase, we will delete your photo from out server and your account, 10 days after we have sent you the email.

Photos that you have framed and purchased will be saved in your account for one year. After that we reserve the right to delete photos from our server and from your account for storage purposes. To view your stored/purchased photos and frames go to ‘Orders’ in your account settings. All photos stored on our server are encrypted and your personal photos can only be accessed by you, the account holder. All account passwords are hashed with Bcrypt.

Registration Process

Your information: In order to use or access certain features or functions of this site, you must register for an account with Now Frame It. In return for your use of this site, you agree to: (a) provide true, accurate, current and complete information as prompted by the registration form; and (b) maintain and promptly update the account registration information to keep it true, accurate, current and complete.

Account and password security: When you submit your account registration, you will create a password-protected account to access certain features or functions of this site. You agree to keep your account information and password confidential. You are responsible for all activities that occur under your account. You may not post nor transmit, nor cause to be posted or transmitted, any communication designed or intended to obtain password, account or private information from any other site user.

You agree to tell Now Frame It immediately about any suspected unauthorised use of your account. Now Frame It will not be responsible for any loss to you caused by your failure to comply with these obligations.

You agree that email can be used as a means of communication, notification and billing between us. Please be advised that we will never ask for personal details or information via email. If you receive an email asking for your personal information, username or password, or payment information, please do not respond and contact our Customer Service team immediately. +44 (0)1795 533 495

Ordering

Product ordering: All orders placed through the Site are subject to Now Frame It’s acceptance, which is in its sole discretion.

This means, among other things, that Now Frame It may refuse to accept or may cancel any order, whether or not the order has been confirmed, for any or no reason, in its sole discretion, and without liability to you or any third party. If your credit card has already been charged for an order that is subsequently cancelled, Now Frame It will issue a credit to your credit card account.

A confirmation email will be sent to the email address given in your order form and will detail products ordered and the cost (including VAT). You must check that all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect.

 

Availability: All orders are subject to acceptance by us and product availability.  When an item is no longer available, we take reasonable steps to remove it from the website as soon as we can.

Display: We try to accurately display the colours of our products on the site. However, the colours you see will depend on your monitor and its settings. We cannot guarantee that your display will be accurate.

The prices displayed on this website are quoted in Pound Sterling. Prices are subject to change at any time. We do our best to ensure that all information about our products, including prices, is up-to-date and accurate. However, there may be occasions when information contained on our site may contain incomplete data, typographical errors, inaccuracies as to merchandise size, price, colour or other matters, or an item may no longer be in stock. Any errors are unintentional and we apologise if any information on the site is inaccurate. We reserve the right to correct errors and to update product information at any time, including after you have placed your order.

Packaging: For inventory purposes, each item requested counts as an individual order. Wherever possible, we will attempt to combine multiple orders in one shipment and on one invoice. Due to inventory and packaging requirements, however, orders may be shipped over several days in multiple packages.

Delivery

The stated delivery period within which you will receive your order is approximate. Goods will be sent to the address given by you in your order. If you are ordering more than one item, your goods may be sent to you in instalments if certain items are out of stock.

For international orders you may have to pay import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note: customs policies vary widely from country to country. We recommend you contact your local customs office for further information prior to placing your order.

If you choose standard (non-tracked shipping) for European orders, we are not responsible if your item does not arrive. We will put in a claim with Royal Mail, and if and when we are reimbursed we will dispatch your item again.

Payments

We accept most major credit/debit cards through our payment gateway Stripe. All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

Returns, Exchanges, Refunds

If there is a fault with the frame or the print we will refund or exchange your item as long as the issue is bought to our attention within 7 days of you receiving your product.

We will ask you to email us picture of the fault and if has been damaged in transit or before it left us, we will refund you.

If the damage occurred after the frame was removed from its packaging, you are not eligible for a refund. For exceptional circumstances contact our customer services and we will discuss it with you further hello@nowframeit.com

Because of the nature of our website, in that you, the customer have the opportunity to try your photo in many frames before you purchase, we are not obliged to exchange for a different colour frame once you have received you item.

We are not obliged to refund you as a result of the quality of the image printed if the imperfection lie with the file you uploaded. See image quality section, above.

Using our website

Access and interference: You promise to make only lawful use of the Site. You promise to make no use of the site that violates anyone else’s rights, including copyright, trademark, trade secret, privacy or other rights. You agree that you will not: (a) use any spider, robot, scraper, intelligent agent or other automated data mining technique to access this Site, extract, copy, download, store, reproduce, distribute or post Content; (b) interfere or attempt to interfere with the proper working of the Site or any other user’s use of the Site, (c) insert any code or product or manipulate the Content in any way that affects any user’s experience of the Site; (d) take any action that imposes or may impose, in Now Frame It’s sole discretion, an unreasonable or disproportionately large burden on our electronic infrastructure; or (e) bypass other measures may use to prevent or restrict access to this site

Termination: Now Frame It, in its sole discretion, may terminate or suspend your access to all or part of this site, immediately and without prior notice or liability, for any reason or for no reason. Your failure to comply with the Terms automatically revokes your authorisation to use the site and terminates all rights granted to you under the Terms. If your access to this site is terminated, the restrictions and obligations of these Terms that by their nature should survive termination shall survive termination, including, but not limited to, ownership provisions, licenses, restrictions regarding the Content, warranty disclaimers and limitations of liability. If your rights are terminated, you must promptly destroy all Content obtained from this Site, as well as all copies of Content.

Indemnification: You agree to defend, indemnify and hold harmless Now Frame It and its officers, directors, owners, agents, employees affiliates, licensees and licensors from and against any and all claims, demands, liabilities, losses, damages, costs or expenses, including reasonable attorney’s fees, due to or arising from or related to your use of the Site in violation of any of the Terms.

Disclaimers and Limitations of Liability

If you are dissatisfied with the Site, any Contents, or any of the Terms, we would like to hear from you. However, your only legal remedy is to stop using the Site.

WARRANTY DISCLAIMER. Your use of the site is at your own risk. Now Frame It provides this site, all content, and all services offered through or from this site on an “as is” basis. To the fullest extent allowed by law, Now Frame It, makes no representations or warranties of any kind, either express or implied, as to the operation of this site, the accuracy, completeness or reliability of the content included on this site, or in connection with the sale or purchase of any product from this site. To the full extent allowed by law, Now Frame It disclaims all warranties, express or implied, as to the operation of this site, the accuracy, completeness or reliability of the content included on this site, or in connection with the sale or purchase of any product from this site, including, but not limited to the implied warranties of merchantability, quiet enjoyment, fitness for a particular purpose, title and non-infringement.

Limitation of liability: Now Frame It shall not be liable for any damages related to your use of or inability to use this site, damages for personal injury, property damage, or other economic or noneconomic losses whether based on contract, warranty, negligence, product liability, or any other theory of relief, including without limitation direct, indirect, incidental, special, compensatory or consequential damages, lost profits or loss of or damage to property, even if Now Frame It has been advised of the possibility of such damages.

Submissions

We try to respond promptly to email messages from customers and visitors to our site. However, we are under no obligation to respond to such messages, to maintain such messages in confidence, or to pay for such comments or submissions. Please be advised that all emails, comments, feedback, suggestions, ideas and other information disclosed or submitted to us will become our property. By submitting any email or correspondence to us, you thereby release all proprietary claims and intellectual or other property rights therein.

You agree that we may use and/or disclose information about you, such as demographics or your use of this site, in any way without revealing your personal information or identity. By taking part in promotions, contests or sweepstakes offered on the site, or by requesting promotional information or product updates, you agree that we may use your information for marketing and promotional purposes.

You are responsible for your communications and all consequences of their submission to us. Please do not: transmit to us material that is copyrighted by a third party, without that party’s permission; send material that reveals trade secrets without permission of the owner of those trade secrets; send material that infringes on any third party’s intellectual property rights without that party’s permission; send material that is threatening, harassing, defamatory, obscene, hateful, abusive, defamatory or embarrassing to any other party; send sexually explicit images; send advertisements or solicitations; send chain letters or pyramid schemes; or impersonate another person. If you violate these provisions, or if we think you have violated them, we reserve the right to expel you from the site and prevent your future use of the site.

Waiver

No waiver by us of any of these Conditions on any single or multiple occasion(s) shall be construed as a waiver of any preceding or subsequent breach of any of the Condition.

Thank you for reading,

Now Frame It



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